Refund policy
We want every Short Track Coffee order to arrive in good condition and match what you ordered. If something goes wrong, contact us and we’ll work to resolve it.
Damaged, Defective, Incorrect, or Incomplete Orders
If an item arrives damaged or defective, you receive the wrong item, or part of your order is missing, please contact us as soon as possible, preferably within 7 days of delivery.
Please include:
- Your order number
- A brief description of the problem
- Clear photographs of the item and, when relevant, the shipping packaging
We may request additional information needed to verify the issue.
Once the issue has been reviewed, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or other remedy.
If the problem resulted from an error by Short Track Coffee, our fulfillment provider, or the carrier, you will not be charged additional shipping for an approved replacement.
Coffee Products
Because coffee is a food product, we do not accept returns or exchanges because of personal taste preferences or a change of mind after purchase.
Opened coffee products cannot be returned for resale or exchange for food-safety reasons.
However, this restriction does not apply when the coffee you received is damaged, defective, incorrect, or materially different from what you ordered. If there is a problem with your coffee order, please contact us so we can review the issue and provide an appropriate resolution.
Apparel Returns
Unworn, unwashed apparel in its original condition may be returned within 30 days of delivery.
Please contact us before sending an apparel item back so we can confirm return eligibility and provide return instructions.
Unless the return is due to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.
Items that have been worn, washed, altered, damaged after delivery, or returned outside the applicable return period may not be eligible for a refund.
Refunds
Approved refunds will be issued to the original payment method.
Once Short Track Coffee processes a refund, your bank, credit-card issuer, or other payment provider may require additional time before the refund appears in your account. Processing times vary by financial institution.
For ordinary apparel returns, original shipping charges are non-refundable.
If an order is refunded because Short Track Coffee was unable to fulfill the order, or because the merchandise was damaged, defective, incorrect, or otherwise subject to a refund required by law, any required shipping charges will also be refunded as applicable.
Lost or Delayed Shipments
If tracking information indicates that a shipment is significantly delayed or appears to be lost in transit, please contact us.
We will review the available tracking information and, when appropriate, work with the carrier or fulfillment provider to resolve the issue.
If a shipment cannot be delivered within an applicable promised shipping period, we will handle the order in accordance with applicable law, including providing any required cancellation or refund options.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and any secure package areas associated with the address.
If the package still cannot be located, contact us and we will review the available tracking information and determine what additional steps may be appropriate.
A carrier's delivery confirmation does not automatically guarantee replacement or refund, but we will review delivery-related concerns individually.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned, delayed, lost, or requires reshipment because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply.
Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.
How to Contact Us
For questions about returns, refunds, damaged merchandise, or order problems, please use our Contact page and include your order number whenever possible.