Refunds & Damaged Orders

Refunds & Damaged Orders

We want every order to arrive in perfect condition. If something went wrong, we'll make it right.

Damaged or Defective Items

If your order arrived damaged or defective, please contact us within 7 days of delivery. Include your order number and a photo of the damage, and we'll send a replacement or issue a refund promptly.

Wrong Item Received

If you received the wrong item, reach out to us right away with your order number and a photo. We'll get the correct item out to you as quickly as possible.

Refunds

Approved refunds will be processed to your original payment method within 5–7 business days. You'll receive an email confirmation once your refund has been issued.

Non-Refundable Items

Due to the perishable nature of coffee, we are unable to accept returns on opened coffee products. Apparel must be unworn and in original condition to be eligible for a return.

Questions?

Don't hesitate to contact us — we're here to help.